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Candidate

Male, 42 years, born on 7 January 1983

Novosibirsk, willing to relocate (Kemerovo, Moscow, Omsk, Saint Petersburg), prepared for business trips

Regional aftersales manager

2 750 $ in hand

Specializations:
  • Sales manager, account manager

Employment: full time

Work schedule: full day

Work experience 7 years

June 2011October 2011
5 months
Ekspress-Avto LLC
Sales manager of spare parts
Search of the wholesale buyer, communication at level of the top officials, search of wholesale buyers within the Russian Federation
January 2010June 2011
1 year 6 months
Avtoinvestgrup LLC
Sales manager of spare parts
Search of the wholesale buyer on the illiquid spare parts, monitoring and the market analysis, search of wholesale buyers within the Russian Federation
September 2009January 2010
5 months
Avtolend-Sibir LLC (multibrand official dealer)
Expert of anticrisis management by after sales service
A responsibility zone – all directions of service; Settlement of disputes with clients; control and receivables return (clients and partners, incl. plants manufacturers); Participation in process of elimination of the enterprise; Collecting necessary information and documents for enterprise introduction in bankruptcy process
June 2006September 2009
3 years 4 months
Avtolend-Sibir LLC (multibrand official dealer)
The warranty engineer (Directions: Mazda‚ Ford)
Tracking messages of the producer on recall of cars and the organization of the clients notification for performance of repairs; Registration and presentation of warranty claims to the producer (in English inclusive); verification of the paid and reject claims; control of warranty warehouse (storage‚ write-off‚ utilization in accordance with the established procedure); receivables Control; Work on personnel training (incl. business trips to other cities to subdealers); Help in information search in workshop manual; Reporting (to producer and internal); the Solution of technical questions with the producer; Work with the client (usually disputed); Technical expertizes, interaction with the legal department; interaction with various departments of the dealer center; quality control and tracking of mass malfunctions; Interaction with subdealers service station; Collaboration with engineers of Mazda plant on the basis of Novosibirsk and dealer service station; Creation and introductions of counteraction methods to consumer extremism
November 2005June 2006
8 months
Avtocentr Pikinskii Jeep LLC (Holding division Transervice) official distributor
Manager of department warranty and service
(direction: Tianma, Tiane, Chery, Dong Fang). Development and maintaining a database on cars of a dealer network on the 4th brands of cars (The Chinese producer). Temporarily Acting chief engineer. Reception, processing and tracking of execution of claims from all dealers. Creation and maintaining statistics on claims to quality of cars. Negotiating at level of the top officials. Work with legal and technical documentation. Consultation concerning repair and after sales services of dealers. Settlement of conflict situations with clients. Sending claims for plant manufacturer. The translation of technical documentation on Russian (from English), preparation and editing of the operation manuals.
April 2005November 2005
8 months
Reno-Service LLC (authorized service station Renault):
Automobile technician
Computer diagnostics of electronic modules of the car, vehicle maintenance and repair, installation of the additional equipment.
June 2003October 2003
5 months
Evroservice LLC
Automobile technician
Diagnostics of suspension of the car on hydraulic machine of suspension testing of the car, experience of working at the stand of wheels adjustment corners of the car.

About me

- Good knowledge of Law On Protection Of The Rights Of Consumers - Strong technical background - Excellent knowledge of warranty politics and procedures - Skills of counteraction to consumer extremism - Communicative skills - Communication at level of the top officials, negotiations, telephone negotiations - Paperwork control, maintaining archive of documents, maintaining client base, working at exhibitions and product presentation, reception and processing of orders - High stability to stressful situations and working capacity at the unrationed working day - Excellent knowledge of the personal computer, fast mastering of new (unfamiliar) software products - Good knowledge of the organization service station and after sales services - Good knowledge of the technical device of cars‚ ability to work in electronic catalogs of spare parts - The easily trained. I quickly adapt for goals and tasks, mobility in work. Independent, I am not afraid of work in difficult situations and can make the decision and to be responsible for consequences - Assistance and consultation to dealers regarding service, Genuine parts - Coaching of the dealer within the after-sales activities - Development of importer/dealer communication and partnership - After-sales market monitoring - Creation and implementation of measures - Driver's license: categories "Car", "Truck" - “The Autosib 2006” (the Siberian Fair), representation of the vehicle and the services Avtocentr Pikinskii Jeep LLC. - In 2009 took direct part in work with the distributor of Mazda in the Russian Federation (Mazda Motor Rus LLC) concerning dealer opening.

Higher education

2006
Engineering Institute at Novosibirsk the State Agrarian University
Operation of cars and automobile and tractor park, Engineer-mechanic

Languages

RussianNative


EnglishC1 — Advanced


Professional development, courses

2007
Legal aspects and new edition of Law On Protection Of The Rights Of Consumers
Regional training center of Ford Motor Co. ZAO Moscow, Certificate
2007
Interaction with the client, permission of conflict situations
Training center of Mazda Motor Rus Moscow, Certificate
2007
Warranty: policy, procedures
Training center of Mazda Motor Rus Moscow, Certificate
2007
Art of telephone communication
Training center «People of business» Novosibirsk, Certificate
2006
Warranty: policy, procedures
Regional training center of Ford Motor Co. ZAO Moscow, Certificate
2006
Brake systems (ABS, ESP, EBD, TCS, EPB)
Regional training center of Ford Motor Co. ZAO Novosibirsk, Certificate
2005
Installation, diagnostics and repair of independent heaters Eberspekher (Hydronic)
Regional representation of J. Eberspacher GmbH Co. Novosibirsk, Certificate

Tests, examinations

2006
Ford TECHNICIAN (13 тем)
Regional training center of Ford Motor Co. ZAO Novosibirsk, International passport of the qualified technical expert of Ford

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Great Britain, Russia, USA

Desired travel time to work: Doesn't matter